Your order could arrive in multiple packages from one or multiple retailers. One way of maximising savings on shipping cost is by consolidating into a one box or single multiple pieces shipment. Simply order goods and we can consolidate the parcels before shipping it to you. What’s more you could store the packages in our warehouse for up to 30 days at no cost, so giving you more time to shop and shop! Consolidation is free for the first 3 packages, thereafter it is £2/package.
Please note for consolidation, we place the packages as is into one box. We therefore do not open the packages or remove any packaging materials prior to consolidation. We could save you further by repacking (see Repackaging).
Our pre-shipping photo option provides you with photo of your package upon receipt at ForwardVia warehouse, prior to shipping to you. The high resolution photos would give you an idea what to expect. It gives you the opportunity to check it has the right content and is packed the way it should be. The cost is £3 for up to 5 photos. As a guide, 1 photo on the outside of the external package, 1 with opened package, further 3 the contents without removing contents out from the package.
If you would like photo of the contents or check specific details about the contents or packages, please use our ‘Parcel and content inspection’.
There is instances where you order multiple goods which you would like to wait for all parcels to arrive and consolidate prior to shipping. The parcels can be stored at our storage warehouse without additional cost for up to 30 days. Longer period is also available upon request. Just drop us a note by contacting us.
Scanning and Emailing
This ‘paperless’ solution gives you the flexibility to access vital information at a touch of a button. We offer you scanning of invoice, delivery notes, receipt you wish and emailing service. It can be in PDF, JPEG or any other compatible format.
Please note according to our terms: you must not use your ForwardVia Address, including declaring it as your residential address, in the application for, renewal of or replacement of any official documents or for the registration of any business, partnership or company. This includes but is not limited to using your ForwardVia Address in driving licenses, passports or certificates of incorporation. We will not forward official documents to you and will dispose of them as we see fit.
You must not apply for credit, mortgages or loans using your ForwardVia Address. You must not provide your ForwardVia Address as your address to any governmental, regulatory, legal or financial organisation
When it comes to international shipments, the shipping charges are calculated by the weight, actual or dimensional – whichever is greater (the chargeable weight). For example: the actual weight of a package is 15KG and the dimensional weight is 25 kg the chargeable weight will be 25 kg. Therefore the smaller the box, the closer the actual weight is to the dimensional weight and the cheaper the shipping charges will be. To learn more about how the dimensional weight is calculated, please check our FAQ section.
Repackaging is also necessary if we believe that the existing packaging might not be sufficient for the long journey to you. This could be adding protective materials e.g. bubble wraps surrounding the item. We normally inform you prior to shipping and it is up to you to decide. We always use standard and readily available materials to repackage the item. If you decided for us to repackage any of your item, we will do the best we can, but we cannot be held responsible for any damage that may occur during transit. It is always recommended to purchase insurance cover against loss and damage.
The cost for repackaging is from £3/package, depending on size and complexity of the repackaging. For heavier or larger item, the cost for this service does vary depending on packaging requirements, i.e. special or custom packaging materials may cost more.
Feel free to request for us to quote for special packaging, combine and repack, or even split packaging. You can contact us using the Contact Form below.
Working with our experienced courier partner, all packages are handle with great care throughout the delivery process. Optional insurance can be added at your request for protection against the risk of physical loss and damage to the shipments. ForwardVia do not provide the insurance, it is provided by the carriers or service providers.
For Express Service, the cost of insurance will be calculated as a percentage which is 2% of the actual value of the Goods, subject to a minimum charge of £15. For Standard Service, the cost of insurance is £5 for £250 cover for packages up to 2kg and £4/£100 cover for packages over 2 kg. Higher insurance cover is available upon request. It is highly recommended to insure your Goods to its full value.
With Parcel Tracking, you can track your parcel to see the progress of your shipments online by entering your parcel reference number on the Track page. All you need is your parcel number to be able to see the status of your parcel.
Parcel and content inspection
You can request for us to check on anything on the item or parcel before we ship it to you. It may be something very specific that you would like us to check e.g. check for physical damages on the item. We unwrap the item, inspect, photograph and report it back to you. Cost of this service is typically from £1 to £5 per package depending on complexity of the request. Please note this fee may be higher subject to complexity of what you require us to inspect and the physical size of the items.
If you are dissatisfied with your purchase, you could request for it to be returned to and exchanged with the retailer. The service fee of return handling is £5/package and for exchange handling is £10/package. You need to arrange the return with the retailer and provide us with instructions. We could assist you to attach any relevant document and get it ready for collection by Courier or we could send it to Post Office without additional charge.
You are responsible for the return postage/delivery cost. If you would like us to drop off the package to local Parcel Shop, it costs additional £7.50 and must be within 3 miles from our UK address.
Please note that any service fees paid are not refundable. Ship2me fee is still payable as we have your package in our warehouse. It may take up to 5 working days for us to get your package ready for return and we are not responsible for any delay.
At your request, we can re-invoice the item you purchased from UK stores. This would be a better way rather than us estimating the value of the item, which sometime can cost you too much in duty and tax due to overestimation. If you chose this, we would produce a commercial invoice based on the figures provided. However, if there’s an invoice that came with the item, then by law we will have to declare the value on the invoice. Unless if you are sending it to someone as a gift, we could remove any invoices that came with the item. The cost for re-invoicing and original invoice removal service is £3. You can select this option when ordering our services.
Shopping support is when you need help for us to get in touch with the retailer. We can contact the retailer on your behalf. We can email or telephone the retailer on your behalf and provide you with their responses. Just provide us with all the information and we will get in touch with the retailer. We charge a non-refundable fee of £5 for this service, which is limited to a single retailer or a ebay/amazon seller and up to 3 emails or telephone responses.
Need something else?
We may have missed something, feel free to remind us what is that. If you need anything else not listed here, we would like to hear from you. Simple drop us a note and we will let you know in a tick as to whether we can do it or not. From planning your dream holiday, assisting you to get into property market in the UK, to helping your son/daughter who is about to come over to the UK for studies. We have close network of associates that can help you with that. So really no harm asking 😉