How do we use your Supermarket Shopping service?

It’s easy to buy groceries from UK supermarkets and use Forwardvia to ship it to you worldwide. This can save you ££ compare to buying from your local expat stores. For obvious reason no perishable and frozen food allowed, and any prohibited goods/food not allowed for importation into your country. Here are the steps:

1.You shop at any UK supermarkets for example Tesco, Asda, Sainsbury, Waitrose, Ocado using our address and your registered name

2.Book a time slot for delivery to ForwardVia anytime from 9 am to 5 pm, Monday to Friday

3.Email support@forwardvia.com and inform us how many deliveries we will be expecting, and the expected date and time of delivery

4.Once we receive your orders, we will count the quantity of items and pack it into box or boxes

5.We inform you by email and provide you the shipping options

6.You select shipping option, make payment to ship and we will arrange to ship it to you

Note: Sometimes the retailer deliver substitute item replacing those not in stock, which we normally reject. If you would like us to accept substitute, then let us know. Unfortunately, we can only either accept or reject all substitutes not choose and pick certain items. No checking of your orders or items or listing of items will be provided. Supermarket items normally delivered to us ‘loose’, without carton. We normally use box no bigger than 54 x 48 x 41 cm or equivalent to pack the items. 1 item is 1 physical quantity.

Service fees

The fee for the service is listed here: Forwardvia Fees. Service fees are for us to receive, process and pack your items into box(es). This fee exclude shipping cost. Supermarket items normally delivered to us ‘loose’, without carton. Here are the service fees:

£7/supermarket delivery and first 25 items. 1 item is 1 physical quantity. Additional £5 for every subsequent 25 quantity of items or delivery.

For example, if you have 40 quantity of items, the service fee is £7 + £5 = £12. If you have 3 separate deliveries with a total of 40 quantity of items, the fee is £7 + £5 + £5 = £17.

Packing fragile items for example glass jars will incur additional fee of £0.50 each.

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